Direct Contracts allow you to work with freelancers on Upwork when you don’t have an Upwork account.
With escrow service, your funds are protected and won’t be released until the work has been completed. This gives your freelancer assurance that the project funds are available, and they can be certain of your payment upon the successful completion of the job. You also have the ability to cancel the contract at any point before you approve the release of funds. If you cancel, the funds are returned to your original payment method within seven business days.
All Direct Contracts will be managed by email. We’ll provide you with simple, easy-to-follow instructions every step of the way. We’ll also send you invoices with all the relevant contract details, including the contract name, description, price, your company name, and the freelancer’s name.
Freelancers with Upwork accounts can create and send both hourly and fixed-price contract proposals to their clients that aren’t registered on Upwork.
Once a freelancer has sent you a Direct Contract offer, you’ll receive an email from Upwork detailing the freelancer’s proposal. You will receive all the key information, including the contract amount, title, and description. You will have the option to either “Accept and Fund Contract” or “Decline.”
After you have agreed to the terms of the contract, you’ll be asked to deposit the funds for the contract in escrow via a credit card or PayPal. For an hourly contract, you’ll be asked for a one-time deposit for the equivalent of one week’s worth of contracted work, plus a small payment processing fee, if applicable.
Once you have deposited funds, the contract starts and your freelancer can begin the project. All transactions will take place in USD.
If you have a fixed-price contract, your freelancer may choose to add milestones to divide the job into a series of phases, due dates, or deliverables based on your needs. Milestones are individually funded, and provide a way to work through a large project in smaller steps.
If your contract has milestones, you will only need to fund one milestone at a time. For example, if the contract has five milestones at $100 for each milestone, the contract total is $500. However, you’ll only need to fund Milestone 1 with $100 (plus any payment processing fees) to get started. Once that milestone is complete, you can choose to fund and activate the next one.
Once the freelancer has completed and submitted work for the project, they will send you a request for payment. You’ll receive an email notification with the option to “Accept” or “Decline” the request.
If you accept the request, the funds are immediately released to the freelancer and the contract is closed.
If you reject the request, the funds remain in escrow and the contract is kept open, the freelancer can then make any necessary changes to the work and resubmit their payment request.
Once the freelancer has logged hours, you will have the opportunity to review them. You’ll see what was logged in the previous week, and what is being logged in the current week. The hours will be charged automatically unless you take action.
If a freelancer logs extra hours outside of the limit on your contract, you’ll be able to approve or decline them. If you do not approve the extra hours, they will not be charged.
Note: When your freelancer submits a payment request you have 14 days to review. If you do not take action, that is considered approval and funds will be automatically released to the freelancer.
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